Store Policies

Health And Safety

Please note: Under No Circumstances Do We On-Sell Returned Items, Any Returned Items Are Destroyed
Returns

Please Choose Your Items Carefully Due To The Nature Of Our Products We Sell, We Cannot Accept Exchanges On Any Products Unless You Have Received An Incorrect Item By Mistake And Has Not Been Damaged Or Opened (All Seals Must Still Be Intact) , Failure To Do So Then You Will Not Be Entitled To An Exchange, If Your Item Is Faulty And Is Covered By Consumers Guarantees Act or Fair Trade Act Then Returns Process Can Be Applied For.

Please Contact Us When You Have Done The Following

Check The Batteries Are Inserted Correctly
Make Sure They Are The Correct Batteries For Your Product
Make Sure The Plastic Case Or Paper Protector Is Still Inside
Tried Brand New Batteries
Hold Down Power Button For 3-10 Seconds Or Hold Down Multiple Buttons For 3-10 Seconds Just Incase The Item Has A Travel Lock Function
Rechargeable Items

Make Sure Item Lights Up When Plugged In
Leave On Charge Overnight
Hold Down Power Button For 3-10 Seconds Or Hold Down Multiple Buttons For 3-10 Seconds Just Incase The Item Has A Travel Lock Function
If None Of These Steps Have Solved The Issue, Please Get In Contact To Organise The Return Process

Warranties

Standard 90 Day Warranty Applies To Products That Are Not Listed Below Which Covers Any Defects And Faults That Occur Due To Manufacturing Failure.

All Warranties Covers Working Parts That Affect The Function Of The Product/s, Warranties Do Not Cover Cosmetic Deterioration Caused By Wear And Tear Or Damage Caused By Accidents, Neglect, Misuse, Or Damage, This Also Includes Repairs Or Dismantling Undertaken By An Non-Authorized Retailer, Technician, Or Customer Service Center. Any Attempt To Open Or Take Apart The Item/s (Or Any Of Its Accessories) Will Void The Warranty.

Please Keep A Hold Of Your Original Purchase Receipt, If Item/s Found To Be Covered Under Warranty Then We Will Replace With Same Model Or Similar Model With Same Functions, If A Replacement Is Not Possible We Will Provide Vouchers Or Refund.

It’s The Customers Responsibility To Pay For Any Shipping Costs For The Return Of Any Item/s, We Will Only Pay For The Shipping Of Any Item/s We Return/Replace Back To The Customer.

Lelo - 10 Year Guarantee (First Year Through Us)

We-Vibe - 2 Year Warranty (First Year Through Us)

Satisfyer - 15 Year Guarantee (First Year Through Us)

Evolved - 5 Years (First YearThrough Us)

Adam & Eve - 5 Years (First YearThrough Us)
Zero Tolerance - 5 Years (First YearThrough Us)

Please Remember All Rechargeable Items Returned Will Be Held For 24 Hours Before Exchanges Can Be Processed.

Order Cancelation

If You Have Decided That You Want To Cancel Your Order After You Have Paid,

Your Welcome To Do So If Your Order Hasn't Been Picked Up For Delivery Or Completed For Pick Up, Because Once The Courier Has Your Order We Can Not Cancel Your Order.

However If You Contact Us Before This Happends We Can Refund And Cancel Your Order But You Will Be Charged A 35% Restock And Administration Fee, That Applies To The Product/s Purchased, Click And Collect Orders Included